Support Center

Last updated: 2026-04-23

Welcome to MiraSeed Bible support. We read every email and aim to respond within 48 hours.

Frequently Asked Questions

How do I create and save a note?

Open any Bible passage, tap the ⋯ menu, and select “Add note.” Your note is saved automatically to your account and syncs across devices when you are signed in.

Why don’t I see my notes on another device?

Your notes sync through your MiraSeed account. Make sure you are signed in with the same email on all devices and have an active internet connection. Pull down on the notes list to force a refresh.

What languages does MiraSeed Bible support?

The app interface is available in English, Traditional Chinese, Simplified Chinese, Hungarian, Spanish, and Filipino (Tagalog). Bible text and AI commentary are available in these languages where the corresponding translations exist.

Is MiraSeed Bible free to use?

Yes — during our early access period, all features are available free of charge to every signed-in user. We plan to introduce an optional Premium tier later. You will be notified in advance and no existing functionality will be taken away.

How is my data handled?

Your account email, notes, and study activity are stored securely with Firebase. AI commentary requests are routed through our own server, which queries the AI provider on your behalf — we do not share your identity with third parties. See our Privacy Policy for full details.

How do I delete my account?

You can delete your account from Settings → Delete Account inside the app, or follow the instructions on our account deletion page. Deletion is permanent and removes all notes, preferences, and activity within 30 days.

Troubleshooting

I can’t sign in

• Check your internet connection.
• Make sure your email and password are correct; tap “Forgot password?” to reset.
• If you signed up via a provider (e.g. Apple), sign in with that same provider.
• Try closing and reopening the app.

The app crashes or won’t start

• Check for a pending app update in the Google Play Store or Apple App Store.
• Restart your device.
• If it still crashes, email us with your device model and OS version so we can investigate.

AI commentary isn’t loading

• Our AI service has a daily request limit for free users; the counter resets at midnight in your local time zone.
• Check your internet connection — AI commentary requires a live connection.
• Try pulling down to refresh, or tap the commentary button again after a few seconds.

Managing your subscription

If you ever subscribe to Premium in the future, you can manage or cancel your subscription at any time through your app store of purchase:

• Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions.
• iOS: Settings → Apple ID → Subscriptions.

Cancellation takes effect at the end of the current billing period. For billing disputes, please contact the app store directly — they handle all payment processing.

Reporting abuse or content issues

If you encounter content that violates our Terms of Service — including spam, hateful speech, or copyright infringement — please email support@miraseed.app with Content Report in the subject line. We review all reports within 72 hours.